Bad Service at The Grand Del Mar

Oct 24, 2008
0/5 found this review helpful

Grand Del Mar
Just last week when a couple of business travelers from the Northwest walked through the doors of The Grand Del Mar. Little did they know, they soon would become famous for having a terrible hotel experience, and creating one of the most entertaining Power point decks ever made to share with all our clients.This classic Power point deck will take you through the duos late night discovery that guest just don't matter. From there these two detail what exactly a reservation agent "described" is (maybe not as rock solid as we all think), night clerk Mike's career path, and their forced to accept par service.The hotel appears to have lost all of what was the good staff. No one knew what was going on and things were a disaster. We arrived late and with very few bags. The pushy doorman insisted on taking our small bag to the room. ( We let him because we understand that everyone could use a buck today) All was good but it was late and after two phone calls to the desk and 40 minutes later the little bag arrived. When we asked what appeared to be a housekeeper bringing it up, we were told that the bellman had gone home for the night.The next day we just wanted to share the story with the manager and were told he would contact us shortly. “Surprise” we never heard from him. We had our meeting and it was fine. They had problems with the AC but often in monster hotels this can happen.When we went to check out they said that they could not find our car keys, after about 30 minutes they found that they had been tossed to the bottom of their storage area. So the rule is don’t bother with this one. It is very grand in structure but poor in service.
This TripAdvisor Member:
Liked — nothing really
Disliked — service